The Angry Customer.

My second last day of work, at 1300 hours sharp my colleague accompanied an angry customer down to the customer service counter. Customer wanted to redeem her credit card points into Tangs voucher to purchase a camera, problem being she was given the orange colour voucher. At Tangs there are two kind of voucher, the green and the orange. The green you could use for almost anything, the orange you cannot use for discounted items and electrical and electronic products.

Customer claimed that she called the customer service counter on monday and our staff told her that we could use the orange voucher to make purchase for the camera. All the staff at customer service counter knows that the orange voucher cannot be used for electrical and electronic products. I guess maybe there was a miscommuication. Customer was fuming mad making alot of noise.

She came with a problem, I offered her a solution which was to get her points back into the card and forfeit the Tangs voucher. I didn't know how to go about so i called for the duty manager to come in to settle the problem. She was pretty calm when the duty manager arrived. I think we managed to settle another angry customer. The problem was with the bank for not informing the customer of the voucher terms and condition.

Being in the customer service line, sometimes you have to solve problems not caused by your own organization. Life's like that, i love my job =)