Bring It On

Well my second day on the sales floor, i was trying to familiarize my self with the Tangs Service Standard. If we follow a SOP - Standard Operating Procedure, we can't go wrong. Pretty good day at work, we would all be wearing the new uniform tml. =)

I was talking to my colleagues about difficult customers today, they were telling me how terrible customers could be. I thought hmm the more difficult the customers, the bigger the challenge haha. I shall see who would be my most difficult customers in my 2 months @ Tangs. Pls dont come disturb disturb ah. wahahah

I realise that Internal Customers are very important to an organization as well. Internal customers meaning your own colleagues. If one person bad mood it's like a ripple effect, soon it would affect the morale of the rest of the customers. Be nice, keep smiling !

Politics - they are everywhere in any organization. It's bad when you do sales and dat comission is your rice bowl, hmmm you just got to fight for it. Even when you deserve it someone else would try to snatch it away. Beware or be square.

Quote of the day: If your job is customer satisfaction, your real job is problem solver